Stefan Kennett of Auto Check Automotive in Nanaimo, B.C. By Lois TuffinWhen Stefan Kennett took over Auto Check Automotive in Nanaimo, B.C., from its founders, he kept many things that made the shop succeed.Naturally, he carried on the morale-building barbecues, where...
(SPONSORED CONTENT) The right part protects fit, time, trust and the next repair.When a customer compares parts, the conversation often starts with price. But for counter teams and techs, the stronger conversation starts with value.Price is one line. Value is the...
by Lois Tuffin Growing up, Spencer MacPherson worked on his stock car after hours in his family’s auto repair shop – never knowing he would one day sign the paycheques of the men around him. He has gratefully soaked up their expertise as he prepares for MacPherson’s...
by Lois Tuffin Adam Konopacki of Mike’s Transmission builds on his father’s successful transmission shop with better business practicesAdam Konopacki watched his father Mike create a great reputation for Mike’s Transmission with his customer service and his pricing....
The ASE Training Managers Council (ATMC) has released the results of its 2026 Training Benchmarks survey which provides valuable insights into technician training needs, industry trends and workforce development priorities across the automotive, truck and collision...
(SPONSORED CONTENT) For many drivers, 100,000 km feels like a milestone. For technicians, it’s often when suspension systems begin revealing how a vehicle has truly been used. Not every vehicle reaches that mark under the same conditions. Some accumulate mostly...
(SPONSORED CONTENT) Today’s automotive technicians and repair garages know that bay efficiency, installation accuracy and parts reliability are critical for maintaining customer trust and a booming bottom line. Whether performing routine maintenance or major engine...
(SPONSORED CONTENT) Shocks and struts from different brands pretty much look the same. So why do some cost more, and what does that mean to you and your customers? Well, it’s what’s inside the shock that makes the difference. The most important component of any...
"Every savvy shop owner knows service advisors serve as ambassadors and automotive lingo translators with customers. By building trust while explaining pricing, their interactions lead to loyalty and good reviews," writes Lois Tuffin. In the jam packed May/June Indie...