Service Advisor Articles

Reader Response: Online Auto Service Booking

Reader Response: Online Auto Service Booking

The Indie Garage July/August article "Marketing the Benefits of Online Auto Service Booking" prompted this response from Nick Skrbic, Bittner's Auto Service, Hamilton, Ont. Booking online. What does that mean to the customer? It  means , I am here, everything...

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Akebono adds brake pad kit for Toyota/Lexus

Akebono Brake Corporation added front brake coverage for a variety of Toyota and Lexus vehicles in the ProACT Ultra-Premium Disc Brake Pad line.  The kit also includes Premium 301 Stainless Steel Abutment Hardware. A complete listing of Akebono...

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Marketing the benefits of online auto service booking

Focusing on reduced wait times for auto service customers may be one way to boost online booking and improve the efficiency of your shop and customer satisfaction. It is precisely this type of thinking that U.S. service chain Discount Tire, which says it is the...

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Indie Garage: Ford F-150 Lightning Tech and more

Indie Garage: Ford F-150 Lightning Tech and more

The May/June issue of Indie Garage is here! Featuring the all electric Ford F-150 Lighting on the cover, with specs and tech inside. The issue covers EV training, exceeding customer expectations, digital vehicle inspection tools, customer communication tips on brake...

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Catalytic converter thefts see massive increase

Catalytic converter thefts see massive increase

Catalytic converter thefts are on the rise across Canada, with law enforcement and the insurance industry bodies all ringing the alarm bell. Reports from Calgary, Vancouver, Saskatoon, Montreal, and Waterloo and other centres all point to a significant increase in the...

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Webinar: Repair orders made easy

The National Institute for Automotive Service Excellence (ASE) is hosting a free webinar for service technicians on Friday, April 16 at 4:00 p.m. ET entitled “Creating a Repair Order - How to Make It Easy.” Learn a skillset that many employers desire. Wallis Miller...

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Epicor Integrated Service Estimator accesses TireConnect

Epicor Software Corporation, a global provider of industry-specific enterprise software to promote business growth, has announced that users of the Epicor Integrated Service Estimator (ISE) solution now have optional access to the TireConnect by Bridgestone tire...

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