(SPONSORED CONTENT) By Autolite One of the key factors for a shop’s success is its reputation for customer service. While you cannot change the way vehicles and parts are manufactured, you can offer confident recommendations to customers on which parts will work best...
(SPONSORED CONTENT) Unseen DamageWater pump damage occurs over time as heat and contaminants destroy the internal parts of the pump. Some of this damage is quite obvious, but bearing wear or impeller deterioration may not be so visible. If these components are reused...
Auto service businesses may have some degree of protection against fraud due to the face-to-face nature of much of their business, but they can still be caught off guard by savvy fraudsters. March is “Fraud Prevention Month,” so it seemed a good opportunity to revisit...
SPECIAL ANNIVERSARY FEATURE Back in 1982, when the transverse engine, FWD hot hatch was still a new idea and even among import nameplates, RWD was still holding the line, the world of the independent engine builder was at a crossroads. Rick Miller, CEO, The E.R.I....
The 4th Annual Aftermarket Intelligence Issue features the latest Canadian automotive service market data from J.D. Power and Trends to Watch for aftermarket businesses at all levels. Plus, special this year, is Special Feature “A Positive Force for Engine Builders:...
It can be tempting to forgo even quick inspections in the face of a long line of cars needing winter tire changeovers and battery replacements, but it is important to communicate the need to ensure the consumer’s vehicle is in good working order. Even where winter...
After more than a year of pandemic-related lockdowns and lifestyle disruptions, the shift in driving and vehicle ownership habits in Canada has had a significant effect on the automotive service industry, with the aftermarket seeing significant gains in market share....
The Indie Garage July/August article "Marketing the Benefits of Online Auto Service Booking" prompted this response from Nick Skrbic, Bittner's Auto Service, Hamilton, Ont. Booking online. What does that mean to the customer? It means , I am here, everything...
(SPONSORED CONTENT) Unseen Damage Water pump damage occurs over time as heat and contaminants destroy the internal parts of the pump. Some of this damage is quite obvious, but bearing wear or impeller deterioration may not be so visible. If these components are reused...