It can be tempting to forgo even quick inspections in the face of a long line of cars needing winter tire changeovers and battery replacements, but it is important to communicate the need to ensure the consumer’s vehicle is in good working order. Even where winter...
(SPONSORED CONTENT) By Autolite One of the key factors for a shop’s success is its reputation for customer service. While you cannot change the way vehicles and parts are manufactured, you can offer confident recommendations to customers on which parts will work best...
After more than a year of pandemic-related lockdowns and lifestyle disruptions, the shift in driving and vehicle ownership habits in Canada has had a significant effect on the automotive service industry, with the aftermarket seeing significant gains in market share....
The Indie Garage July/August article "Marketing the Benefits of Online Auto Service Booking" prompted this response from Nick Skrbic, Bittner's Auto Service, Hamilton, Ont. Booking online. What does that mean to the customer? It means , I am here, everything...
(SPONSORED CONTENT) Unseen Damage Water pump damage occurs over time as heat and contaminants destroy the internal parts of the pump. Some of this damage is quite obvious, but bearing wear or impeller deterioration may not be so visible. If these components are reused...
Akebono Brake Corporation added front brake coverage for a variety of Toyota and Lexus vehicles in the ProACT Ultra-Premium Disc Brake Pad line. The kit also includes Premium 301 Stainless Steel Abutment Hardware. A complete listing of Akebono...
Focusing on reduced wait times for auto service customers may be one way to boost online booking and improve the efficiency of your shop and customer satisfaction. It is precisely this type of thinking that U.S. service chain Discount Tire, which says it is the...
The May/June issue of Indie Garage is here! Featuring the all electric Ford F-150 Lighting on the cover, with specs and tech inside. The issue covers EV training, exceeding customer expectations, digital vehicle inspection tools, customer communication tips on brake...
Catalytic converter thefts are on the rise across Canada, with law enforcement and the insurance industry bodies all ringing the alarm bell. Reports from Calgary, Vancouver, Saskatoon, Montreal, and Waterloo and other centres all point to a significant increase in the...