Service Advisor Articles

Winter is Coming: Smart Talk for Your Customers

Winter is Coming: Smart Talk for Your Customers

It can be tempting to forgo even quick inspections in the face of a long line of cars needing winter tire changeovers and battery replacements, but it is important to communicate the need to ensure the consumer’s vehicle is in good working order. Even where winter...

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Earn Customer Trust with Ideal Spark Plugs for GDI engines

Earn Customer Trust with Ideal Spark Plugs for GDI engines

(SPONSORED CONTENT) By Autolite One of the key factors for a shop’s success is its reputation for customer service. While you cannot change the way vehicles and parts are manufactured, you can offer confident recommendations to customers on which parts will work best...

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Reader Response: Online Auto Service Booking

Reader Response: Online Auto Service Booking

The Indie Garage July/August article "Marketing the Benefits of Online Auto Service Booking" prompted this response from Nick Skrbic, Bittner's Auto Service, Hamilton, Ont. Booking online. What does that mean to the customer? It  means , I am here, everything...

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Akebono adds brake pad kit for Toyota/Lexus

Akebono Brake Corporation added front brake coverage for a variety of Toyota and Lexus vehicles in the ProACT Ultra-Premium Disc Brake Pad line.  The kit also includes Premium 301 Stainless Steel Abutment Hardware. A complete listing of Akebono...

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Marketing the benefits of online auto service booking

Focusing on reduced wait times for auto service customers may be one way to boost online booking and improve the efficiency of your shop and customer satisfaction. It is precisely this type of thinking that U.S. service chain Discount Tire, which says it is the...

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Indie Garage: Ford F-150 Lightning Tech and more

Indie Garage: Ford F-150 Lightning Tech and more

The May/June issue of Indie Garage is here! Featuring the all electric Ford F-150 Lighting on the cover, with specs and tech inside. The issue covers EV training, exceeding customer expectations, digital vehicle inspection tools, customer communication tips on brake...

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Catalytic converter thefts see massive increase

Catalytic converter thefts see massive increase

Catalytic converter thefts are on the rise across Canada, with law enforcement and the insurance industry bodies all ringing the alarm bell. Reports from Calgary, Vancouver, Saskatoon, Montreal, and Waterloo and other centres all point to a significant increase in the...

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