Service Advisor Articles

Value beyond the invoice price

Value beyond the invoice price

(SPONSORED CONTENT) The right part protects fit, time, trust and the next repair.When a customer compares parts, the conversation often starts with price. But for counter teams and techs, the stronger conversation starts with value.Price is one line. Value is the...

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Why do some shocks cost more?

Why do some shocks cost more?

(SPONSORED CONTENT) Shocks and struts from different brands pretty much look the same. So why do some cost more, and what does that mean to you and your customers?  Well, it’s what’s inside the shock that makes the difference. The most important component of any...

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Does Your Shop Love the Corners?

Does Your Shop Love the Corners?

(SPONSORED CONTENT) Most vehicles coming into your shop likely have some sort of mechanical failure, or are due for routine maintenance. It’s obvious when tires and brakes wear out, or the car is not running correctly, but are you missing an opportunity by not...

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Two EV reports, one underlying truth

Two EV reports, one underlying truth

Rarely do two emails hit my inbox with such perfect timing. Almost in unison came a note from DesRosiers Automotive Consultants (DAC) on the rebound in EV sales in Canada, alongside AIA Canada’s latest report on what EV drivers are thinking. Start with DAC. The...

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Why Replace Shocks & Struts?

Why Replace Shocks & Struts?

Grow your business through ride control maintenance. (SPONSORED CONTENT) Most technicians know that replacing shocks and struts is worth doing at some point in a vehicle’s lifetime. But many technicians won’t know when to suggest new dampers, and likely never check a...

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Canadian 12V battery business is good, and good for shops, too

Canadian 12V battery business is good, and good for shops, too

With colder weather settling in, it’s a good moment for service shops to revisit one of winter’s most reliable revenue drivers: conventional 12-volt batteries. According to the latest DesRosiers Light Vehicle Study—based on a survey of more than 4,500 Canadian vehicle...

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