Owner / Manager Articles

The Great Canadian Aftermarket Podcast: Weekly Episodes!

The Great Canadian Aftermarket Podcast: Weekly Episodes!

Access to Repair Information: Expert Panel In this special extended episode, an expert panel will discuss the legislative and practical moves working to ensure Canada’s aftermarket will continue to have access to the tools, training, and information it needs. Host...

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Indie Garage: Ford F-150 Lightning Tech and more

Indie Garage: Ford F-150 Lightning Tech and more

The May/June issue of Indie Garage is here! Featuring the all electric Ford F-150 Lighting on the cover, with specs and tech inside. The issue covers EV training, exceeding customer expectations, digital vehicle inspection tools, customer communication tips on brake...

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The Curse of Customer-Supplied Parts

The Curse of Customer-Supplied Parts

The challenge of customer-supplied parts comes up every time I teach my courses. Many shops allow it, some don’t. But for some reason, it is part of the culture of the aftermarket industry. You are not allowed to bring your own food to a restaurant to have it cooked....

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Murray Voth RPM Training adds course

Murray Voth RPM Training has added another session of the Service, Management And Results Training live online course beginning May 4, 2021 This course is designed for automotive shop owners, managers, service advisors and technicians. Attendees will learn how to be...

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John Bean Tru-Point ADAS calibration solution

The new John Bean Tru-Point is a revolutionary new advanced driver assistance system (ADAS) calibration tool and the only all-in-one solution on the market that allows shops to validate if the vehicle meets the OEM-required alignment specifications, as well as the...

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Murray Voth: What is a fair price?

Murray Voth: What is a fair price?

"I believe him when he tells me he is giving me the best deal he possibly can.” This sentence was part of a positive review I saw on Facebook of a shop I follow. I am glad the shop received a positive review, and I am glad the customer was happy. But that statement...

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New automotive lift inspection process

The Automotive Lift Institute (ALI) has developed a new lift inspection process for the more than 500 ALI Certified Lift Inspectors across North America to follow when inspecting any car lift, truck lift or other vehicle lift. The Check360 Certified...

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What’s in your toolbox meeting?

What’s in your toolbox meeting?

In this episode of The Great Canadian Aftermarket Podcast host Andrew Ross is joined by Murray Voth, RPM Training and Geoff and Lori Joyce of Shawnee Station Automotive to discuss effective toolbox meetings. Listen to new episodes weekly. Listen on your mobile device...

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