Owner / Manager Articles

The Great Canadian Aftermarket Podcast

The Great Canadian Aftermarket Podcast

New episodes weekly. The Great Canadian Aftermarket Podcast presents issues and ideas for Canada’s automotive aftermarket professionals and business owners. Selected by Feedspot panelists as one of the Top 10 Canadian Automotive Podcasts on the web. Hosted by Andrew...

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Earn Customer Trust with Ideal Spark Plugs for GDI Engines

Earn Customer Trust with Ideal Spark Plugs for GDI Engines

(SPONSORED CONTENT) By Autolite One of the key factors for a shop’s success is its reputation for customer service. While you cannot change the way vehicles and parts are manufactured, you can offer confident recommendations to customers on which parts will work best...

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Attracting the Best Techs: It’s About More Than Great Pay

Attracting the Best Techs: It’s About More Than Great Pay

By Murray Voth Many automotive service technicians complain bitterly about the lack of compensation, the lack of respect, and the terrible management of the shops they work for. At the same time, many automotive shop owners complain bitterly about the shortage of...

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Want to Get Rich Quick? Open Your Own Shop

Want to Get Rich Quick? Open Your Own Shop

By Murray Voth Each automotive shop owner has his own reasons for opening his own business, and many shop owners build profitable and successful businesses. However, there are some common patterns that repeat themselves over and over again. Murray Voth, RPM Training...

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Indie Garage: Ford F-150 Lightning Tech and more

Indie Garage: Ford F-150 Lightning Tech and more

The May/June issue of Indie Garage is here! Featuring the all electric Ford F-150 Lighting on the cover, with specs and tech inside. The issue covers EV training, exceeding customer expectations, digital vehicle inspection tools, customer communication tips on brake...

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The Curse of Customer-Supplied Parts

The Curse of Customer-Supplied Parts

The challenge of customer-supplied parts comes up every time I teach my courses. Many shops allow it, some don’t. But for some reason, it is part of the culture of the aftermarket industry. You are not allowed to bring your own food to a restaurant to have it cooked....

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Murray Voth RPM Training adds course

Murray Voth RPM Training has added another session of the Service, Management And Results Training live online course beginning May 4, 2021 This course is designed for automotive shop owners, managers, service advisors and technicians. Attendees will learn how to be...

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