“Every savvy shop owner knows service advisors serve as ambassadors and automotive lingo translators with customers. By building trust while explaining pricing, their interactions lead to loyalty and good reviews,” writes Lois Tuffin.
In the jam packed May/June Indie Garage issue, she reveals how this plays out for Stefan Kennett since he took over Auto Check Automotive from its founders in Nanaimo, B.C. and for Pam Sitar, who proves that good service manager can come from in-house or the most unlikely places. She forged a new career at Fountain Tire along Winnipeg’s Henderson Highway after her Mazda Protégé 5 needed a new tire.
We bring you the latest on Ontario’s ongoing scrap tire situation with Adam Moffatt, executive director Ontario Tire Dealers Association.
Also in the issue, service advisor coach Jason Hladniuk puts his expertise to work providing guidance on some of the best approaches for professional service advisors, RPM Training’s Murray Voth asks “Is the Aftermarket Spinning Its Wheels?,” and we profile Fountain Tire North Vancouver, a shop that proves you can change for the better!
Our own Hannah Ryder Ross looks at “Orphan EVs” with Darryl Croft, co-owner of Electric Vehicle Network and OK Tire and Auto in Etobicoke, Ont. and conveys some sage advise on prepping your shop for EV service from NAPA’s training guru Yves Racette and Hamilton, Ontario’s own Upper James Autopro owner Andrew Ackers.
And publisher Andrew Ross asks “Is Fixing Things Hurting Your Business?”
PLUS we offer Apprentices a Quiz on Ohm’s Law & More!
And there’s actually more in the issue!
Lots to enjoy in the issue. It’s on the way to shop professionals across Canada but you can check out the DIGITAL FLIPBOOK NOW RIGHT HERE
6 COMMENT
IS FIXING THINGS
HURTING YOUR BUSINESS?
7 NEWS
CANADIAN FEDERAL SKILLED
TRADES FUNDING ARRIVES
12 OUTSIDE SALES
WHAT TO DO ABOUT
“ORPHAN” EVS?
14 OWNER
FOUNTAIN TIRE
N. VANCOUVER’S
WINNING WAYS
18 COVER STORY
HOW INVESTING IN
FRONT COUNTER STAFF
PAYS OFF
22 OWNER
CLIENTS AREN’T JUST
BUYING REPAIRS
24 OWNER
MURRAY VOTH:
INDUSTRY AT
A CROSSROADS
26 TECHNICIAN
KEY TIPS FOR
EV SERVICE READINESS
28 NEW PRODUCTS
30 APPRENTICE
QUIZ: OHM’S LAW
& MORE
31 INFOGRAPHIC
CANADIAN SHOP
BUSINESS EXPENDITURES
So Cool to have Pam from Winnipeg and Stephan from Naniamo one the cover Front and Centre, Way To Go you two. Love it.