On this episode of the podcast, we sit down with Emily Chung, CEO of AIA Canada and former shop owner, to explore insights from AIA’s latest Consumer Behaviour Series report, Dealership vs. Independent: How Canadian Vehicle Owners Choose a Service Provider. We look at...
Twice a year, nearly every vehicle in Canada goes up in the air with all four wheels off. For a few minutes, a technician has the clearest view of the undercar they will get all year and the customer is already in the waiting room, expecting an invoice. That makes...
Key lessons can arrive at the start of a career, or when the time comes to make a decision that can change everything. In our latest Indie Garage cover story, three shop owners share the training that changed their outlook and transformed their leadership style.This...
(SPONSORED CONTENT) When it comes to replacing shocks on trucks and large SUVs, a common question is, “What's the difference between the KYB Gas-a-Just and MonoMax product lines?” They’re both monotubes and are designed to offer more control, capability, and...
For independent repair shops, competing with dealerships isn't always about price. A new study from the Automotive Industries Association of Canada (AIA) examines how Canadian vehicle owners choose service providers, offering the latest insight into what brings...
More than a year after a remaking of Ontario’s scrap tire handling rules thrust shops, haulers and municipalities into a growing scrap tire crisis, the provincial government has introduced new rules it says will address the issue. Ontario, Canada's most populous...
Aftermarket traditionalists are used to tracking driving habits in close proximity to the price of gas. That lock-step relationship may never have existed as closely as thought, but a real disconnect seems to be taking hold. Case in point is the recent research brief...
Owners of aging vehicles in Canada are paying more to keep them on the road, as the average spend per service visit across all service facility types for vehicles aged four to 12 years has increased to $443 from $415 in 2025, according to the JD Power 2026 Canada...
One of the entirely predictable outcomes of any economic disruption is that those who are most economically challenged get hurt first—and often the most. You don’t need to be an economist to understand that while inflation is generally discussed in percentages, it...