(SPONSORED CONTENT) Shocks and struts from different brands pretty much look the same. So why do some cost more, and what does that mean to you and your customers? Well, it’s what’s inside the shock that makes the difference. The most important component of any...
"Every savvy shop owner knows service advisors serve as ambassadors and automotive lingo translators with customers. By building trust while explaining pricing, their interactions lead to loyalty and good reviews," writes Lois Tuffin. In the jam packed May/June Indie...
Fueled by scrap tire collection quotas that have fallen below Ontario’s actual recovery needs for months, a growing backlog of used tires is exposing deep cracks in the province’s tire recycling economy. The scrap tire crisis carries real environmental and community...
Iain McCann’s team at Fountain Tire North Vancouver secured three company awards for its growing metrics. By Lois TuffinIn North Vancouver, Iain McCann has a simple formula for this thriving Fountain Tire location: the right team working hard with a focus on...
(SPONSORED CONTENT) Most vehicles coming into your shop likely have some sort of mechanical failure, or are due for routine maintenance. It’s obvious when tires and brakes wear out, or the car is not running correctly, but are you missing an opportunity by not...
The Canadian federal government’s latest skilled trades funding announcement is being widely welcomed, but for many in the automotive service sector, the focus quickly turns to whether it will meaningfully address the ongoing technician shortage. As part of its Spring...
Andrew Ackers, shop owner at Upper James Autopro in Hamilton, Ont., presents on EV service and training at the recent EV + Charging Expo in Toronto.by Hannah Ryder RossMultimedia Content & Analytics Associatehannah@chatmedia.ca The shift toward EVs is less a...
Skilled Trades Ontario (STO), the provincial agency responsible for managing apprenticeship and certification in Ontario, has announced it will begin delivering certifying exams in-house rather than through third-party provider Prometric. The change comes in response...
Retail sales in Canada’s automotive sector continued their upward trajectory in 2025, with both new vehicle dealers and the independent aftermarket posting gains. According to DesRosiers Automotive Consultants (DAC), new vehicle dealers recorded a 3.6% increase in...