A recent research note has confirmed, once again, that Canadians see independent aftermarket auto shops as the price leaders, while new vehicle dealers are seen as the brand knowledge leaders. The note, from DesRosiers Automotive Consultants (DAC) should come as no...
The growing sophistication of vehicle theft has put aftermarket diagnostic scan tools under increased scrutiny, with industry leaders urging repair shops and tool manufacturers to strengthen safeguards before regulators step in. Donny Seyfer, chairman of the National...
For many motorcycle enthusiasts, a cross-country ride is the adventure of a lifetime. For Oakville shop owner Lorenzo Pellicciotta, it's also an opportunity to make a meaningful difference.Pellicciotta, owner of Pellicciotta Automotive Group, which operates NAPA...
If you pull together every dollar owed by every person in Canada—all residential mortgages, credit cards, vehicle loans, and lines of credit—the grand total of Canadian household credit market debt sits at $3.25 trillion dollars. If you took all $3.25 trillion in debt...
A Subaru Crosstrek like that pictured may not seem like a truck, but the roots of the trend that made it a top-seller are rooted in the significant shift from passenger cars to light trucks and SUVs, even if a lot of the modern-day SUVs are a lot smaller than the ones...
Stefan Kennett of Auto Check Automotive in Nanaimo, B.C. By Lois TuffinWhen Stefan Kennett took over Auto Check Automotive in Nanaimo, B.C., from its founders, he kept many things that made the shop succeed.Naturally, he carried on the morale-building barbecues, where...
(SPONSORED CONTENT) The right part protects fit, time, trust and the next repair.When a customer compares parts, the conversation often starts with price. But for counter teams and techs, the stronger conversation starts with value.Price is one line. Value is the...
by Lois Tuffin Growing up, Spencer MacPherson worked on his stock car after hours in his family’s auto repair shop – never knowing he would one day sign the paycheques of the men around him. He has gratefully soaked up their expertise as he prepares for MacPherson’s...
by Lois Tuffin Adam Konopacki of Mike’s Transmission builds on his father’s successful transmission shop with better business practicesAdam Konopacki watched his father Mike create a great reputation for Mike’s Transmission with his customer service and his pricing....