by Lois Tuffin Adam Konopacki of Mike’s Transmission builds on his father’s successful transmission shop with better business practicesAdam Konopacki watched his father Mike create a great reputation for Mike’s Transmission with his customer service and his pricing....
The ASE Training Managers Council (ATMC) has released the results of its 2026 Training Benchmarks survey which provides valuable insights into technician training needs, industry trends and workforce development priorities across the automotive, truck and collision...
(SPONSORED CONTENT) For many drivers, 100,000 km feels like a milestone. For technicians, it’s often when suspension systems begin revealing how a vehicle has truly been used. Not every vehicle reaches that mark under the same conditions. Some accumulate mostly...
(SPONSORED CONTENT) Today’s automotive technicians and repair garages know that bay efficiency, installation accuracy and parts reliability are critical for maintaining customer trust and a booming bottom line. Whether performing routine maintenance or major engine...
(SPONSORED CONTENT) Shocks and struts from different brands pretty much look the same. So why do some cost more, and what does that mean to you and your customers? Well, it’s what’s inside the shock that makes the difference. The most important component of any...
"Every savvy shop owner knows service advisors serve as ambassadors and automotive lingo translators with customers. By building trust while explaining pricing, their interactions lead to loyalty and good reviews," writes Lois Tuffin. In the jam packed May/June Indie...
Fueled by scrap tire collection quotas that have fallen below Ontario’s actual recovery needs for months, a growing backlog of used tires is exposing deep cracks in the province’s tire recycling economy. The scrap tire crisis carries real environmental and community...
Iain McCann’s team at Fountain Tire North Vancouver secured three company awards for its growing metrics. By Lois TuffinIn North Vancouver, Iain McCann has a simple formula for this thriving Fountain Tire location: the right team working hard with a focus on...
(SPONSORED CONTENT) Most vehicles coming into your shop likely have some sort of mechanical failure, or are due for routine maintenance. It’s obvious when tires and brakes wear out, or the car is not running correctly, but are you missing an opportunity by not...