Whether you are a Service Professional or a Parts Professional, KYB has created this detailed, online training series for you.
These training videos have been designed for industry professionals like you, to arm you with the knowledge you need to recommend shocks and struts with confidence. Best of all, when you complete the KYB Video Training Series, you can earn a KYB reward.
KYB Video Training Series is a fantastic alternative to in-person training and allows Service and Parts Professionals to learn at their own pace with a series of videos and earn rewards while they learn.
Service Professionals Video Training
For Technicians, Service Writers and Shop Owners
Road testing best practices, customer communication, how mechanical components affect electronic safety systems and more. These short videos will prepare you identify more shock and strut opportunities, and help you talk to you customers about replacements shocks and struts. Service Professionals who complete the training will earn a long-sleeve KYB Truck-Plus shirt.
These short videos cover everything you need to know to better maintain your customer’s vehicles and sell more shocks and struts:
- Increasing customer satisfaction
- Helping your customer’s choose the correct shock or strut
- How mechanical components affect electronic safety systems
- Road testing procedures and customer communication
- Selling value, not price
- Opportunities with monotube shocks
Earn this t-shirt for completing the course!
Shirts are available in S-XXXL, the shirt offer only valid in the US, Canada, and Puerto Rico.
Parts Professionals Video Training
For Counter people and Outside sales people
How do you match the correct part with how your customer is using their vehicle? These modules will answer this, explain what shocks and struts actually do, and provide you with best practices on selling value over price. Each Parts Professional who completes the training will be able to receive the latest KYB logo hat.
From matching the correct part to how your customers are using their vehicle, to selling value, you will learn everything you need to be an expert in recommending shocks and struts:
- What do shocks and struts really do?
- What makes KYB different?
- The difference between monotube and twin-tube shocks
- Handling returns
- Communicating value
Earn a KYB hat for completing the course!
Hats are available in black or grey, the hat offer only valid in the US, Canada, and Puerto Rico.