Webinar: J.D. Power Customer Satisfaction–How to improve and why it matters

by | Sep 22, 2020 | 0 comments

Aftermarket service businesses are ranked by their customers every year. The most recent J.D. Power results are out, with NAPA Autopro shops coming in second to Audi dealerships. What can you do to improve your customer satisfaction and why should you try?

Presented as part of The Great Canadian Aftermarket Trade Show Virtual Conference Series, this webinar features J.D. Power Canada automotive practice lead J.D. Ney who will dig into what’s behind the results, and what you do that really impacts customer satisfaction.

When: Friday, September Septembe 25, 9:30 a.m. ET

Who: Shop owners, service advisors, and those who supply them.

How: Registration is free. REGISTER HERE

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