Aftermarket service businesses are ranked by their customers every year. The most recent J.D. Power results are out, with NAPA Autopro shops coming in second to Audi dealerships. What can you do to improve your customer satisfaction and why should you try?
Presented as part of The Great Canadian Aftermarket Trade Show Virtual Conference Series, this webinar features J.D. Power Canada automotive practice lead J.D. Ney who discussed what’s behind the results, and what you do that really impacts customer satisfaction.