The Automotive Industries Association of Canada is presenting a webinar based on its recent research into Canadian car owner attitudes on vehicle repair as part of its Consumer Behaviour Series.
The webinar is scheduled for Thursday, March 24.
Rick Nadeau, the lead researcher of AIA Canada’s recent report and James Channer, an industry expert will present a breakdown of the Vehicle Owner Attitudes Towards Maintenance and Repair report in detail and discover what vehicle owners want and expect from their maintenance and repair providers.
Attracting new customers is essential to growing any business. However, keeping existing clients happy is what makes a business successful in the long run as you will generate their loyalty through trust.
- What drives customer loyalty and what helps build trust.
- Owner use of and attitudes towards dealerships versus chains and independent shops,
- How vehicle owners perceive their own knowledge of and attention to maintenance and repair,
- How vehicle owners keep up with maintenance and what reminders they consider helpful.
The webinar is free and is scheduled for 60 minutes.
Join the webinar Thursday, March 24 at 1:00 PM (EDT).