Volvo has announced the across Canada rollout of Volvo Valet, an app-based premium pick-up and drop-off service designed for vehicle maintenance.
This new addition to Volvo’s servicing approach is the latest of several measures taken to put the safety of Canadians front and centre.
The app builds on the recognized desire for Canadian service customers to employ non-contact delivery of services across many sectors including but not limited to automotive repair and maintence.
After a physically distanced handoff, customers will receive a notification when their car has arrived at the Retailer servicing centre, and also when their car is ready to be returned. The Volvo Valet app allows customers to see where their driver is and when they will arrive, similar to other ride-hailing apps.
Volvo Valet has been in pilot with a few Retailers for the last several months, and is expanding across the Canadian network in the wake of COVID-19. It uses in-house technology to facilitate pick-up and delivery of customer cars, allowing Retailers to keep the process completely premium, safe, transparent, and only between Volvo Cars, its Retailers and drivers.
With Volvo Valet, Volvo owners in Canada now have a secure solution to service their vehicles without leaving their homes or workplace, says the automaker.
Owners may use the proprietary smartphone app for iOS and Android to contact a participating Retailer and schedule their appointment. With COVID safety measures top of mind, a Retailer employee will pick up the customer’s car at the owner’s most convenient location while maintenance is being performed.
“Safety has always been a top priority for Volvo, and that will never change,” said Matt Girgis, managing director, Volvo Cars Canada. “What will change is the technologies we employ to improve the customer experience. Volvo Valet is one way we are working to service our valued customers, safely and conveniently.”
“Our Canadian Retailer network is dedicated to providing essential services to our Volvo Family,” said Girgis. “With Volvo Valet, our customers don’t need to slow down or pause on what’s important in their lives. The app offers our customers exclusive access to a transparent maintenance process to help make their lives less complicated, more comfortable, and safer.”
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