Access to Repair Information: Expert Panel
In this special extended episode, an expert panel will discuss the legislative and practical moves working to ensure Canada’s aftermarket will continue to have access to the tools, training, and information it needs. Host Andrew Ross is joined by Eric Mileham, shop owner and President, Automotive Aftermarket Retailers of Ontario; J.F. Champagne, President of Automotive Industries Association of Canada; Donny Seyfer, Executive Officer of National Automotive Service Task Force (NASTF). This episode was recorded live at The 2021 Great Canadian Aftermarket Trade Show Conference Sessions running May and June 2021 at www.indiegarage.ca and www.jobbernation.ca
New episodes weekly. Issues and ideas for Canada’s automotive aftermarket professionals and business owners. Hosted by Andrew Ross, publisher and director of content at CHAT Integrated Media.
LISTEN TO THIS WEEK’S EPISODE HERE.
CHECK OU THE FULL SERIES ON SPOTIFY OR APPLE PODCASTS.
LISTEN TO THESE EPISODES
Show Me the Money! Connecting With Shop Finances
Exceeding Customer Expectations, Part 2
Financial Markets and the Aftermarket, Part 2
Exceeding Customer Expectations, Part 1
Financial Markets and the Aftermarket, Part 1
The Work-From-Home Shop Owner
Investing in EV training
Australia’s big win.
Zara’s tale: A case for ownership
The path from Apprentice to Owner
Focusing on the Client Experience
The Challenges Ahead: Bob Jaworski, Incoming AIA chair
All aboard? Incentive travel and the aftermarket
Ontario shops: What’s up (and down)?
Resetting and renewal
What’s in your toolbox meeting?
Aftermarket giving back: High Fives for Kids Foundation. Guest: Raymond Proulx, chair
The Young Phenom: Canada’s award winning rat rod builder. Guest: Matteo Medoro
Customer area design solutions for auto service businesses. Guest: Paul Reed, The Showroom Guy
Shop management systems and CRM w. Robert Whitehurst, Epicor MechanicNet
Welcome to 2021: Happy New Year? Outlook, tips, and trends
Who owns a car’s data? with Guest JF Champagne, President, AIA Canada
Digital Vehicle Inspection with Guest Mike Risich, BOLT ON Technology
Alan Mclelland, Centennial College: Apprenticeship in a Pandemic
Norm Rose, Excel Sales Consulting: Dealing with Stress
Paul Reed, The Showroom Guy: Store Design and COVID
Steve van Kessel, Parry Automotive: Maintaining Your Balance
J.D. Ney, JD Power, on Raising Your Customer Satisfaction