The Great Canadian Aftermarket Podcast: Weekly Episodes!

by | Jun 16, 2021 | 1 comment

Access to Repair Information: Expert Panel

In this special extended episode, an expert panel will discuss the legislative and practical moves working to ensure Canada’s aftermarket will continue to have access to the tools, training, and information it needs. Host Andrew Ross is joined by Eric Mileham, shop owner and President, Automotive Aftermarket Retailers of Ontario; J.F. Champagne, President of Automotive Industries Association of Canada; Donny Seyfer, Executive Officer of National Automotive Service Task Force (NASTF). This episode was recorded live at The 2021 Great Canadian Aftermarket Trade Show Conference Sessions running May and June 2021 at and

New episodes weekly. Issues and ideas for Canada’s automotive aftermarket professionals and business owners. Hosted by Andrew Ross, publisher and director of content at CHAT Integrated Media.

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Show Me the Money! Connecting With Shop Finances

Exceeding Customer Expectations, Part 2

Financial Markets and the Aftermarket, Part 2

Exceeding Customer Expectations, Part 1

Financial Markets and the Aftermarket, Part 1

The Work-From-Home Shop Owner

Investing in EV training

Australia’s big win.

Zara’s tale: A case for ownership

The path from Apprentice to Owner

Focusing on the Client Experience

Fighting Fraud

The Challenges Ahead: Bob Jaworski, Incoming AIA chair

All aboard? Incentive travel and the aftermarket

Ontario shops: What’s up (and down)?

Resetting and renewal

What’s in your toolbox meeting?

Aftermarket giving back: High Fives for Kids Foundation. Guest: Raymond Proulx, chair

The Young Phenom: Canada’s award winning rat rod builder. Guest: Matteo Medoro

Customer area design solutions for auto service businesses. Guest: Paul Reed, The Showroom Guy

Shop management systems and CRM w. Robert Whitehurst, Epicor MechanicNet

Welcome to 2021: Happy New Year? Outlook, tips, and trends

Who owns a car’s data? with Guest JF Champagne, President, AIA Canada

Digital Vehicle Inspection with Guest Mike Risich, BOLT ON Technology

Alan Mclelland, Centennial College: Apprenticeship in a Pandemic

Norm Rose, Excel Sales Consulting: Dealing with Stress

Paul Reed, The Showroom Guy: Store Design and COVID

Steve van Kessel, Parry Automotive: Maintaining Your Balance

J.D. Ney, JD Power, on Raising Your Customer Satisfaction

1 Comment

  1. Craig VanBatenburg

    Thanks for letting people know what this shop is thinking. He will do well with that attitude. I was the man on the other end of the call. It was a video meeting with his wife and we did enjoy our chat. Our web site is


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