Due to popular demand, RPM Training has added a new RPM SMART Course starting on February 1.

RPM Training has added the course due to the RPM SMART course scheduled to start January 30 being officially sold out.

Featuring respected trainer and consultant Murray Voth, the RPM SMART Course is a unique blend of auto­mo­tive shop management and ser­vice advi­sor train­ing.

The course is designed for shop own­ers, ser­vice advi­sors, and tech­ni­cians. It teach­es the pri­ma­ry key per­for­mance indi­ca­tors and the sys­tems and pro­ce­dures required to achieve them. This course is the WHY, WHERE, WHEN, WHO, WHAT, and HOW of oper­at­ing a high per­for­mance and prof­itable auto­mo­tive repair shop.

What you’ll learn:

• How to pro­vide bet­ter cus­tomer and use refer­rals to grow your business.
• Adding one billed hour per tech­ni­cian per day will do a lot for your bot­tom line. Good com­mu­ni­ca­tion keeps clients happy.
• How to reduce your and your client’s stress and improve your profits.
• Cus­tomer vehi­cles are com­plet­ed on time, help­ing us keep our commitments.
• Have more cus­tomers want to pay for your ser­vices and under­stand and appre­ci­ate what they have spent their mon­ey on.
• Improve over­all gross prof­it and net profit.
• Team mem­bers will be able to use time wise­ly and bill cus­tomers fair­ly, keep­ing our ser­vice rates down.
• Have con­fi­dence in charg­ing prop­er­ly for testing.
• Be able to under­stand the best inspec­tion process and how it informs your clients’ decisions.
• Be able to pre­book appoint­ments to help clients plan and bud­get, and even out the shop busi­ness cycles.
• Clients feel like you have their best inter­ests at heart and keep being loyal.
• Atten­dees will leave with action steps and com­mit­ments to implementation.

Secure your spot now and be a part of the success story. The next SMART course is not scheduled until Fall 2024.

To learn more and register, click here.