In the latest Indie Garage, we ask three top shops what they do to prepare for winter with their teams and their customers. You’ll find what they had to say informative and, maybe a bit inspirational.
Also in the issue we offer Key Business Metrics in Inforgraphic forms with “How does your shop stack up?” and look at and “Who’s on Top” with JD Power rankings, and why.
Technicians in Ontario will see what they need to do to qualify for the province’s new DriveOn inspection program.
Also, industry news, comment, new products. A digital flipbook version of this print issue is avaiable HERE.
Inside you’ll find:
4 COMMENT
BUSY TIMES REQUIRE QUIET MINDS
6 NEWS
AARO’S INTERCONNECT EVENT
A QUALIFIED SUCCESS
20 TECHNICIAN
ONTARIO DRIVEON
TECHNICIAN REQUIREMENTS
22 OWNER
MURRAY VOTH:/
THE PURPOSE OF A BUSINESS
24 SERVICE ADVISOR
J.D. POWER CUSTOMER RANKINGS:
WHO’S ON TOP
14 COVER STORY: PREPPING FOR WINTER
14 ROCKTOWN AUTOMOTIVE:
WINTER SCHOOL’S IN SESSION
16 AUTO NICHE
TAKING THE “CRAZY” OUT OF THE PRE-WINTER RUSH
18 MY GARAGE
LESS SNOW BUT MORE TIRES:
ALBERTA SHOP ADAPTS TO CHANGE
26 NEW PRODUCTS
30 APPRENTICE
NEW ONTARIO YOUTH PROGRAM/
AIDS SKILLED TRADES JOURNEY
31 INFOGRAPHIC
HOW DOES YOUR SHOP STACK UP?
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