Aftermarket service businesses are ranked by their customers every year. The most recent J.D. Power results are out, with NAPA Autopro shops coming in second to Audi dealerships. What can you do to improve your customer satisfaction and why should you try? Presented...
Webinar: J.D. Power Customer Satisfaction–How to improve and why it matters
Aftermarket service businesses are ranked by their customers every year. The most recent J.D. Power results are out, with NAPA Autopro shops coming in second to Audi dealerships. What can you do to improve your customer satisfaction and why should you try? Presented...
“Genius” helps Automotive Service Providers drive business
SPONSORED CONTENT Today’s challenging business environment makes it tougher than ever to run shops efficiently and profitably. That’s why Wakefield is pleased to introduce Oil Genius, an exclusive solution that recommends the best products for Automotive Service...
Automotive Service Provider Virtual Panel: Key Takeaways
The Automotive Service Provider panel, held as part of The Great Canadian Aftermarket Trade Show – A Virtual Event, revealed a number of challenges that ASPs are dealing with. Among the most prevalent of the challenges that are being handled is the need to provide...
VW ID.3 electric vehicle equipped with DRiV intelligent suspension
Owners of the new VW ID.3 electric vehicle can benefit from a variety of innovative technologies, including an advanced semi-active suspension from DRiV that senses and adapts to changing road conditions for a more controlled and comfortable ride. DRiV is a Tenneco...
The Great Canadian Aftermarket Trade Show. Run extended!
Announcing The Great Canadian Aftermarket Trade Show. A Virtual Event. This innovative combination of conference and exhibit components is designed to jump start and connect Canada's automotive aftermarket. From the publishers of Indie Garage and Jobber Nation....
Watch Steve Van Kessel on “Maintaining Balance” and other past conference sessions
The Great Canadian Aftermarket Trade Show's innovative combination of conference and exhibit components is designed to jump start and connect Canada's automotive aftermarket. From the publishers of Indie Garage and Jobber Nation. VISIT THE VIRTUAL BOOTHS Virtual...
Client consultation commitment: It’s about more than being honest
A young technician who had just opened a new shop approached me at a recent forum I was participating in. “I thought that if I was honest and did good work, I would attract lots of customers,” he said. “But things aren’t going the way I thought.” I responded that no...
Check out the latest Indie Garage print edition!
The latest Indie Garage print edition for Canada's automotive aftermarket service community is on its way to readers across Canada, but you can check out the digital flipbook version here! Inside you'll find features for Owners, Technicians, Service Providers and...
Motor oil tech: mineral, semi-synthetic, and full synthetics
German oil specialist LIQUI MOLY has released a Q&A with Oliver Kuhn, the deputy head of its oil lab, who provides important insights into key technological developments affecting the motor oil market. Motor oil has developed from a simple lubricant to a high-tech...