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In the heart of Dundas, Ontario, the Eccles Auto Service story continues with a new chapter: the addition of NOVUS Glass Dundas. This expansion not only broadens their service offerings but also solidifies their legacy of excellence, innovation, and community commitment. By strategically investing in cutting-edge technology and advanced training, Eccles Auto ensures they remain at the forefront of the auto repair industry. Their dedication to community is evident through local partnerships and initiatives that support the area’s growth and well-being. Moreover, Eccles fosters a positive work environment by prioritizing employee development and well-being, creating a team that’s as invested in the community as they are in their craft. This holistic approach exemplifies their reputation as a well-rounded shop committed to staying ahead in the auto repair brand landscape.

A Passionate Beginning

Scott Eccles’ journey into the automotive world was inspired by his father, who established the family business in 1984. From a young age, Scott was immersed in the industry, spending weekends washing shop floors. This early start led him to pursue business studies at Niagara College, become a licensed 310S technician, and eventually, in 2019, to take over the business.

His decision to add auto glass repair through NOVUS Glass was strategic, complementing the shop’s investment in calibration services with their recent purchase of the Hunter Ultimate ADAS system. By offering calibration services in-house, Eccles Auto addresses the increasing demand for recalibrating advanced driver-assistance systems (ADAS) in new vehicles, many of which reside in windshields and require precise recalibration following vehicle repairs. This capability not only ensures safety and accuracy for their customers but also allows Eccles Auto to maintain control over the repair process, enhancing efficiency and customer satisfaction. This forward-thinking approach keeps them at the cutting edge of auto repair, providing essential services that are rapidly becoming standard in the industry.

Zakari Krieger, Vice-President of Prime CarCare at Fix Network, states, “We are thrilled to have Scott and the team at Eccles Auto Service join the NOVUS Family with the launch of NOVUS Dundas. Our vision for NOVUS is to partner with leading shops in Canada, providing business-savvy entrepreneurs with tools to enhance their portfolios. NOVUS Glass is a premium aftermarket brand, and we believe the best owners can effectively leverage the program, expanding their customer base in glass and ADAS services. We are excited about what we are building, and bringing Scott in as a NOVUS Glass partner is a foundational piece for us in the Ontario market.”

Community and Innovation at the Core

Guided by his father’s legacy of community involvement, Scott ensures Eccles Auto Service remains a community pillar. From sponsoring the Dundas Real McCoys and the Catch the Ace initiative (run by St. Joseph’s Villa Foundation and the Local Legion) to participating in local co-op programs, their influence is widespread. “I believe that as a business, if you support your community, they will support you,”Scott shared, reflecting on his business philosophy.

Innovation and technology are equally central to their operations. As an SSGM Shop of the Year winner, Scott leverages these advancements to meet evolving customer needs. The shop features two public EV charging stations and incorporates electric vehicles into their shuttle and courtesy vehicle services, highlighting their forward-thinking approach. Additionally, they utilize multi-point digital inspections, integrated web scheduling tools, and are exploring AI to enhance telephony customer interactions and after-hours service responses. Scott continually strives to elevate the performance and experience for both customers and staff.

A Supportive Culture and Vision

For Scott, fostering a positive work culture is as important as technical advancements. Activities like BBQ Fridays and Go-Kart days contribute to employee morale and cohesion. “A thriving business is built on a happy team; when employees feel valued and connected, success naturally follows,” Scott emphasized, highlighting the crucial role of team building in achieving both personal and professional excellence.

The partnership with Fix Network through NOVUS Glass is a significant milestone for Eccles Auto. Joining such a reputable brand enhances their offerings and positions the shop as an industry leader. Now part of Fix Network’s family of premium automotive repair brands, Eccles Auto benefits from extensive support, resources, and expertise. This collaboration strengthens their ability to deliver top-tier services and reinforces their commitment to innovation and quality in auto repair.

Looking Ahead

As Eccles Auto Service opens its two-bay NOVUS Glass Dundas shop, they are poised for continued success. Their story is not just about expansion; it’s about embodying a vision where quality service and community engagement go hand in hand. Scott’s commitment to innovation and community ensures that the legacy of excellence continues, inspiring other shops to integrate services like windshield repair and replacement, meeting modern needs while staying true to their roots.